Bracket Roots Inc. Last Updated: February 25, 2026
Bracket Roots Inc. (“we,” “us,” or “our”) is committed to customer satisfaction. This Refund and Returns Policy governs returns, refunds, and exchanges for purchases made on https://www.bracketroots.com (the “Site”). By placing an order, you agree to these terms.
1. Return Window
You may initiate a return within 30 days from the date of delivery (as confirmed by carrier tracking).
2. Eligibility and Conditions
- Items must be unused, in original condition, with all tags, packaging, and accessories intact.
- Proof of purchase (order number, receipt) is required.
- Exchanges are allowed under the same conditions as returns.
- We handle returns for damaged/defective items or shipping errors at no cost to you.
- For change-of-mind returns, you are responsible for return shipping costs.
3. Exceptions
No exceptions (all items eligible if meeting conditions above). Manufacturer warranties apply separately to furniture items.
4. Return Shipping
- Change-of-mind: You pay return shipping (use traceable method; we recommend original carrier).
- Damaged/defective or our error: We cover return shipping and arrange pickup/replacement (provide photos of issue via email to contact@bracketroots.com).
- Large/bulky items (e.g., sectionals, ottomans): May require third-party fulfillment coordination; contact us for assistance.
5. Restocking Fees
A restocking fee of 10-20% (depending on item size and condition) applies to large furniture returns (e.g., couches, sectionals, storage pieces) for change-of-mind. No fee for damaged/defective items.
6. Refunds
- Issued to original payment method (processed within 5-10 business days after receipt/inspection).
- Original shipping fees are non-refundable unless return is due to our error/damage.
- Refunds exclude restocking fees and return shipping (if applicable).
7. Process for Returns
- Email contact@bracketroots.com with order number and reason (include photos for damage claims).
- We provide return instructions/label (if applicable).
- Ship item back (insured/traceable).
- Upon receipt and inspection, we process refund/exchange.
8. Damaged or Defective Items
Notify us within 7 days of delivery with photos. We arrange inspection, replacement, or full refund (including shipping).
9. Warranties
Furniture items carry manufacturer warranties only (details in product listing). We facilitate claims but are not liable beyond return/refund terms.
10. Third-Party Fulfillment
Some orders use dropshipping/third-party fulfillment. Return processes remain the same; contact us for coordination.
11. Contact Us
Questions: contact@bracketroots.com or (315) 834-6793.
This Policy complies with US consumer protection laws and supports fair practices for online furniture sales. We reserve the right to update it; changes posted on the Site.
